Return & Refund Policy

Return Eligibility

1. Timeframe: Returns are accepted within 14 calendar days after delivery confirmation.
2. Valid Grounds: Only eligible for:

• Manufacturing defects

• Shipping damage (must report within 48hrs of delivery)

• Incorrect items shipped

3.Non-Returnable Items:

• ① Clearance/Sale Items
  ② Accessories (Jewellery, accessories, etc.)
  ③ Customized/PERSONALIZED ITEMS (including engraved/monogrammed products)
  ④ Flash Sale/Black Friday Specials
  ⑤ PERSONAL CARE ITEMS (lingerie, swimwear, earrings)

Return Conditions

Items must be:

• Unworn, unwashed, and undamaged

• With all original tags and packaging attached Evidence Requirement: High-resolution photos of defects/damage/wrong items must be submitted.
  

Return Process

1. Authorization Required: Contact Customer Service at service@alizeal.com/ service@szhongshan.cn before shipping.
2. Shipping Address: Ship to Specified After-Sales Address ( Do NOT use the original shipping address)
3. Return Label: Returns for non-quality issues, customers bear all return shipping costs. Freight Collect (FTC) is not supported.

Refund Processing

1. Refunds are issued within 2 business days of warehouse inspection approval.
2. Deductions:

• Original shipping fees are non-refundable

• Restocking fees apply:
  a. 10% for 2-3 items
  b. 20% for 4+ items
  c. Method: Refunds to original payment method.

Special Product Policies

1. Custom Size Dresses:

• Strictly non-returnable due to personalized production.

• Limited alterations reimbursement: Email tailor receipt to service@alizeal.com/ service@szhongshan.cn within 14 day

2. Personalized Items: Final sale (no returns/exchanges)

3. Personal Care Items: Hygiene-sensitive items (lingerie/swimwear) cannot be returned.

Cancellation Policy

Note: Items shipped within 48 hours are not eligible for a full refund.

Liability Exclusion

Alizeal is NOT RESPONSIBLE for:
a. Return parcels lost/damaged in transit
b. Customs duties, taxes, or inspection delays
c. Non-Alizeal products returned
d. Items altered/used before return retain tracking receipt as proof of postage.

Refusal Rights

We reserve the right to reject returns if:

• a. Received after 14 days
  b. Missing tags/packaging
  c. Show signs of wear or damage
  d. Violate hygiene protocols (e.g. lingerie without protective seal)

Contact: For disputes, email service@alizeal.com/ service@szhongshan.cn with evidence within 7 business days.

Lastly, please contact our customer service department if there’s any problem with the item. And we will do our best to solve the problem for you!

Thank you for your trust and patience.